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Effective Date: May 16, 2026
Welcome to Claro Clothing. These Terms and Conditions outline the rules and regulations for the use of Claro Clothing’s Website, located at claroclothing.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Claro Clothing if you do not agree to take all of the terms and conditions stated on this page.
Important Notice: Due to the personal nature of our products and strict health and hygiene regulations, Claro Clothing operates under a strict No-Return, No-Exchange, and No-Refund policy for all innerwear items (Briefs, Trunks, Boxers, Panties, and Seamless items). * We highly recommend checking our Size Guide page carefully before placing your order.
In the rare event that you receive a damaged, defective, or incorrect product from our side, please contact our support team via email or phone within 24 hours of delivery, and we will arrange a replacement.
When you create an account or purchase as a guest on our store, you agree to provide accurate, current, and complete information (Name, Delivery Address, Phone Number). You are responsible for maintaining the confidentiality of your account password and restricting access to your device.
All prices listed on the website are in Sri Lankan Rupees (LKR) and are subject to change without prior notice.
We accept secure online payments (Credit/Debit cards) and Cash on Delivery (COD).
In case of any payment failure where money is deducted from your bank but the order is not confirmed, please contact your banking partner and our support team immediately.
We strive to deliver your packages in 100% Discreet Packaging as promised.
Delivery timelines usually take 2–5 business days depending on your location in Sri Lanka.
Claro Clothing cannot be held responsible for delivery delays caused by natural disasters, courier delays, or incorrect address details provided by the customer.
We make every effort to display the colors and textures of our products as accurately as possible on our online shop. However, we cannot guarantee that your computer monitor or mobile screen’s display of any color will be 100% accurate to the real product.
Unless otherwise stated, Claro Clothing and/or its licensors own the intellectual property rights for all material on this website (including product images, descriptions, logos, and web content). All intellectual property rights are reserved. You must not republish, sell, or duplicate material from Claro Clothing without written permission.
We reserve the right to modify or replace these Terms and Conditions at any time. It is your responsibility to check this page periodically for updates.
If you have any queries regarding any of our terms, please contact us:
Via Contact Page: Contact Us
Email: support@claroclothing.com
